Designed to meet the needs of Marine Terminal Operators and their new challenges in implementing, maintaining and utilizing new technology, Cogo Systems is the first company to offer Marine Terminal Operation Support Services.
After multi-million dollar automation systems are implemented, eventually the many consulting resources are withdrawn from the installation site and operators are left with complicated systems that require a deep understanding of both operational process and technical systems.
Through this service we assist our clients in managing daily, weekly and strategic functions that will support terminal operations’ utilization of Automation Systems.
Our team has the depth and breadth of experience in Automation Systems and will be responsible for all administrative activities required to support Cogo’s Automation Support resources.
This includes functions such as, but not limited to, hiring, training, scheduling, documentation, time-off, payroll, prioritization, issue resolution, issue escalation, client primary point of contact, attendance of vendor meetings where required and also function as a level 2 and 3 resource for more complicated issue resolution. Through this service you can free your valuable internal resources from these required routine tasks in order to focus on higher value tasks and projects.